1. Refund policy

Returns & Refunds

14-day right of withdrawal

If you are a consumer in the EU, you can withdraw from your purchase within 14 days of receiving your order, without giving any reason. For orders delivered in several parcels, the 14 days start when you receive the last parcel.

How to return an item

1. Email support@giraffevolt.shop with your order number and the items you want to return. You can also use the model withdrawal form below.
2. We'll reply with the return address and instructions.
3. Send the items back within 14 days of telling us you're withdrawing.

Refunds

• We refund the product price and the standard outbound shipping cost within 14 days of receiving your withdrawal notice.
• We may wait to refund until we've received the items back, or until you've shown proof that you've sent them.
• Refunds are made to the original payment method.
• If you chose a more expensive delivery option than our cheapest standard option, we refund only the cost of the cheapest standard option.

Return shipping costs

You pay the direct cost of returning items, unless the item is faulty, damaged in transit or not what you ordered. In those cases we cover return shipping.

Condition of returned items

You may handle and test a product as you would in a shop. If a product has been installed, used or damaged beyond what's necessary to check it, you may be liable for the reduced value. Please return items in their original packaging where possible, with all accessories and manuals.

Faulty products

All products come with a 2-year legal guarantee. If something is faulty, contact us and we'll repair, replace or refund it in line with your legal rights. This is separate from, and in addition to, your 14-day right of withdrawal.

Model withdrawal form

To GiraffeVolt, support@giraffevolt.shop: I hereby give notice that I withdraw from my contract for the sale of the following goods: ____ Ordered on / received on: ____ Name: ____ Address: ____ Date: ____