Returns & Warranty
14 days to change your mind
You can return any product within 14 days of receiving it, without giving a reason.
- Email support@giraffevolt.shop with your order number and the product you want to return.
- We reply within one working day with the return address. The easiest way is to send the parcel from any Omniva, DPD or Smartposti parcel locker.
- Send the product back complete, with all accessories and manuals, and in its original packaging if possible.
Who pays for return shipping?
| Reason for return | Return shipping |
|---|---|
| You changed your mind | Paid by you |
| Faulty product, damaged in transit, or wrong item sent | Paid by us |
Your refund
- We refund the product price and the standard delivery cost within 14 days, to your original payment method.
- We may wait with the refund until the product is back with us, or until you show proof that you have sent it.
- You may test a product as you would in a shop. If it has been used or damaged beyond that, we may reduce the refund by the loss in value.
Wall box chargers: an installed charger can also be returned within 14 days. Your electrician must disconnect it. Installation and removal costs are not refunded, and the refund may be reduced if the charger shows signs of installation or use.
2-year warranty
All products have a 2-year warranty from the day you receive them. If a product develops a fault that is not caused by misuse, we repair it, replace it or refund you, in line with Estonian consumer law. A fault that appears in the first year is presumed to have existed at delivery.
How to make a claim: email support@giraffevolt.shop with your order number, a short description, and a photo or video of the problem. We reply within one working day and pay the shipping for warranty repairs.
Not covered: damage caused by incorrect installation (a wall box must be installed by a qualified electrician), use contrary to the manual, accidents, or normal wear of parts such as cables and batteries through everyday use.
This warranty does not limit your legal rights as a consumer. If we cannot agree, you can contact the Estonian Consumer Protection and Technical Regulatory Authority (TTJA) and its Consumer Disputes Committee.
Full details: Refund policy · Terms of service · Shipping & delivery
